Privacy Policy

How Fairhome makes money

Property agents pay us for introductions to people who have asked to speak to one. That is our business model and we would rather you heard it from us plainly than worked it out later.

Two things follow from it that we hold ourselves to. Your details are never included in what an agent browses — they see the enquiry (what, when, roughly where) with no name, email or phone attached, and pay only when they take it. And the free tools stay free and stay honest: the estimate you get is the same estimate whether or not you ever speak to an agent.

What we collect

If you never make an account

• What you type — addresses, chat questions, pasted listings — processed to answer that request. Chat and listing-analyzer text is sent to our AI provider (Anthropic) to generate the answer. It is not used to build a profile of you.
• Standard server logs (IP, user-agent, pages requested) from our host, Vercel, kept for security and debugging.

If you make an account

• Your email address, and your name if you give it. Sign-in is by one-time emailed link or Google — we never see or store a password.
• Your answers: what you're planning, roughly when, and which areas interest you. Later, and only if you choose to fill them in: budget, whether you own property today, your MOP timing, and how far along your financing is.
• Your phone number, if you give one. Optional, and only used if you ask to be introduced to an agent.
• A record of your consent decisions — what the box said, when you ticked or unticked it, and the IP address it came from. We keep this because being able to show what you agreed to, and when, is the point of asking.
• Saved searches for transaction alerts, if you set any up.

When an agent gets your details

There are exactly two ways, and both start with you:

1. You press “talk to an agent”. One matched agent receives your name, email and phone number. We email you who they are at the same time.
2. You tick the agent-introductions box. Your enquiry joins a pool that verified agents can browse. They see what you want, when, and roughly where — never your identity. If an agent takes it, they receive your contact details and you get the same email telling you who.

Depending on how far along you are, an enquiry may go to one agent exclusively or to as many as three. We tell the agent which before they take it, and we cap it there — you will not be handed to an unlimited list.

Only agents registered with Singapore's Council for Estate Agencies can join, and we check every registration number against the CEA public register by hand before releasing anything to them.

Withdrawing

Untick agent introductions on your account and two things happen at once: your enquiry leaves the pool, and any introduction not yet acted on is cancelled. No further agent can take it.

What we cannot do is un-tell an agent something they already received. If someone already has your number, ask them directly to stop contacting you — and if they don't, tell us at hello@fairhomesg.com and we will remove them from the network. Registered agents are also bound by the Do Not Call provisions of the PDPA.

What we don't do

• No advertising trackers, no cross-site tracking cookies, no data brokers.
• We don't sell your data as a list, and we don't pass it to anyone other than the agent you asked for or agreed to.
• We don't let agents browse people. They browse enquiries, without names attached.
• We don't change your valuation, your comparables or your ranking based on whether you agreed to be contacted.
• We don't email you marketing unless you separately asked for it. Notices about your own account — such as which agent received your details — are not marketing, and you get those either way.

Third parties we rely on

Hosting (Vercel), database and sign-in (Supabase), AI responses (Anthropic), email delivery (Resend), map tiles (OneMap), and Google if you choose to sign in with it. Each receives only what is technically necessary. Property agents receive only what is described above.

How long we keep it

• Account and profile data: until you ask us to delete it.
• Consent records: kept even after you withdraw, because their whole purpose is showing what was agreed and when. They contain the decision and its timestamp, not your browsing.
• Server logs: as retained by Vercel for security and debugging.

Your rights under the PDPA

Under Singapore's Personal Data Protection Act you may ask us for a copy of the personal data we hold about you, ask us to correct it, or ask us to delete your account and its data. Most of it you can see and edit yourself on your account.

For anything else, write to hello@fairhomesg.com and we will action it within 30 days.